Search results for "Service worker"
showing 5 items of 5 documents
The association between stress mindset and physical and psychological wellbeing: testing a stress beliefs model in police officers.
2020
Objective: Emergency service workers like police officers experience high levels of stress in the course of their regular duties. Holding particular stress mindsets may help to mitigate the deleter...
Exploring working conditions as determinants of job satisfaction: an empirical test among Catalonia service workers
2011
Job satisfaction is particularly important in the service industries since it involves direct contact with customers and thus has a direct influence on company performance. This paper analyses the impact of 10 working conditions on job satisfaction by means of structural equation modeling in a representative stratified random sample of 1553 service sector employees in Catalonia, Spain. Significant effects in social aspects (recognition of a job well done and social support) were found, followed by psychological loads (emotional demands and job insecurity) and by task contents (development and meaning, and predictability). These variables explained 50% of the variance in job satisfaction.
Invisible work, unseen hazards: the health of women immigrant household service workers in Spain
2009
BACKGROUND: Household service work has been largely absent from occupational health studies. We examine the occupational hazards and health effects identified by immigrant women household service workers. METHODS: Exploratory, descriptive study of 46 documented and undocumented immigrant women in household services in Spain, using a phenomenological approach. Data were collected between September 2006 and May 2007 through focus groups and semi-structured individual interviews. Data were separated for analysis by documentation status and sorted using a mixed-generation process. In a second phase of analysis, data on psychosocial hazards were organized using the Copenhagen Psychosocial Questi…
How to enhance service quality through organizational facilitators, collective work engagement, and relational service competence
2013
This study aims to test how collective work engagement and relational service competence, as affective and cognitive-competent collective states, mediate the relationship between organizational facilitators and customers' perceptions of service quality. In all, 107 service-oriented units were aggregated from 615 service workers and 2165 customers. Structural equation modelling confirmed that organizational facilitators are related to collective work engagement andrelational service competence, which play a mediating role between organizational facilitators and service quality. Whereas collective work engagement plays a partially mediating role between organizational facilitators and relatio…
Triada determinant bezpieczeństwa pracowników służb społecznych: determinanty osobowe
2017
Bezpieczeństwo pracowników społecznych jest warunkowane odpowiednimi determinantami. Do podstawowych zalicza się determinanty systemowe, determinanty osobowe oraz determinanty środowiskowe. W grupie determinant osobowych wyróżnia się cztery zasadnicze czynniki warunkujące bezpieczeństwo pracowników służb społecznych. Są to w szczególności: pozytywna selekcja do zawodu, predyspozycje osobowościowe, przygotowanie merytoryczne i morale zawodowe. Katalog ten jest otwarty i może być uzupełniany w toku dyskursu poświęconego zagadnieniom bezpieczeństwa pracowników tej profesji.